Talenta Gestión S.G.I.I.C., S.A., hereinafter Talenta, has a Customer Service Department whose mission is to safeguard the rights and interests of its customers by reviewing and addressing their complaints.
The primary function of the Customer Service Department is to review, process, and resolve complaints that Talenta’s customers may have regarding financial services, transactions, or contracts, in relation to compliance with current regulations.
The customer or user must first contact Talenta’s Customer Service Department to report any incident or complaint they may have regarding the services provided.
These complaints and incidents may be submitted by phone, email, or by contacting Talenta’s Customer Service Department directly:
- Telephone: +34 93 444 1797
- Email: atencionalcliente@talentagestion.es
- Address: Passatge de la Concepció nº 7-9 1st floor, 08008 Barcelona
If the customer or user does not agree with the response received, or if a month has passed without a response, they can file a complaint with the CNMV through the following means:
- Submit your claim electronically.
- Form addressed to the CNMV’s Claims Service: Edison, 4, 28006 Madrid – Carrer de Bolívia, 56, Sant Martí, 08018 Barcelona
- There is also an investor support phone number: +34 900 535 015
You can consult Talenta’s Customer Service Regulations at the following link.
For more information, customers or users can consult Order ECO/734/2004, of March 11, on customer service departments and services and the customer ombudsman of financial institutions.