Talenta Gestión S.G.I.I.C., S.A., hereinafter “Talenta”, has a Customer Service Department whose mission is to safeguard clients’ rights and interests by receiving and handling their complaints.
The primary function of the Customer Service Department is the review, processing and resolution of complaints relating to financial services, transactions or contracts that may be submitted by Talenta’s clients, in accordance with applicable regulations.
Clients or users must first contact Talenta’s Customer Service Department to report any incident or complaint regarding the services provided.
These complaints and incidents may be submitted by phone, email, or by contacting Talenta’s Customer Service Department directly:
- Telephone: +34 93 585 11 11
- Email: atencionalcliente@talentagestion.es
- Address: Passatge de la Concepció nº 7-9 1st floor, 08008 Barcelona
Once the complaints have been received and admitted for processing, Talenta will assign an identification reference to each complaint in order to ensure its tracking. This reference will be communicated through the same channel used by the client to submit the complaint.
Talenta has a period of one month to respond to any incident or complaint submitted by its clients. Responses will be provided in writing, either on paper or by electronic or digital means.
Customer Service opening hours: Monday to Thursday from 9:00 to 14:00 and from 16:00 to 19:00, and Friday from 9:00 to 14:00 and from 16:00 to 17:30.
If the customer or user does not agree with the response received, or if a month has passed without a response, they can file a complaint with the CNMV through the following means:
- Submit your claim electronically.
- Form addressed to the CNMV’s Claims Service: Edison, 4, 28006 Madrid – Carrer de Bolívia, 56, Sant Martí, 08018 Barcelona
- There is also an investor support phone number: +34 900 535 015
You can consult Talenta’s Customer Service Regulations at the following link.
Regulations governing transparency of transactions and customer protection, as well as other consumer protection regulations:
- Law 22/2007, of 11 July, on the distance marketing of financial services to consumers.
- Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.
- Law 44/2002, of 22 November, on measures to reform the financial system, as amended by Law 2/2011, of 4 March, on sustainable economy, and by Law 10/2025, of 26 December, regulating customer service departments.
- Order ECO/734/2004, of 11 March (Official State Gazette of 24 March), on customer service departments and the customer ombudsman of financial institutions.
- Order ECC/2502/2012, of 16 November, regulating the procedure for submitting complaints to the complaints services of the Bank of Spain, the National Securities Market Commission and the Directorate-General for Insurance and Pension Funds.